Privacy Policy

0800 273 3455

0800 2 REFILL

This privacy policy sets out how Cartridge World uses and protects any information you give Cartridge World when you use this website. Cartridge World is committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement.

Cartridge World may change this policy from time to time by updating this page. Please check this page periodically to ensure you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information, including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of the information we collect, see the List of cookies we collect section.

What we do with the information we gather

We collect this information to understand your needs and provide you with better service. The information is used for:

  • Internal record keeping.
  • To improve our products and services.
  • To occasionally send promotional emails about new products, special offers or other information we think may be of interest to you.
  • To contact you for market research purposes in order to customise the website according to your interests and preferences.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that is placed on your computer's hard drive when your computer settings are set to allow cookies. The cookie helps analyse web traffic and allows web applications to respond to you as an individual. The web application can then tailor its operations to your needs and preferences based on the information it has gathered.

We use traffic log cookies to identify which pages are being used on our website. This helps us analyse data about web page traffic and improve our website in order to adapt it to your needs. We only use this information for purposes of statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies, although most web browsers automatically accept cookies. You can modify your browser setting to decline cookies if you prefer, but this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You are advised to exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at orders@cartridgeworld.co.nz.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting, but only if you tell us that you wish this to happen.

You may request details of personal information that we hold about you. A small fee will be payable. If you would like a copy of any information held about you, please contact us at orders@cartridgeworld.co.nz.

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows the site to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted in.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
 VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.