Frequently Asked Questions

What’s the difference between Cartridge World cartridges and Original Manufacturer cartridges?
The cost! At Cartridge World we cut the cost but not the corners in delivering the best available after-market inks and toners. Our products are that good we will sign and stand behind a personal 100% guarantee!
Do Cartridge World brand cartridges last as long as the originals?
Yes. Cartridge World cartridges have the same capacity as the original cartridges and have been tested to ensure the same yield. The yield of a cartridge is dictated by the amount of printing on a page and the printer settings.
What happens if I purchase a cartridge online from Cartridge World and I am not happy with it?
We stand by our products 100%. In case you are not satisfied for any reason, contact your local Cartridge World store and our friendly team will sort you out: we will organise any returns, replacements or help you in solving any problems you may have with our products.
Can you refill my Ink or Toner cartridge?
At Cartridge World we can refill a large range of the cartridges that are available in New Zealand. We can refill both black and colour inkjet and laser cartridges. To find out if we can refill your cartridge, please contact your local store. See our Store Locator page here.
What makes Cartridge World better than other companies?
It pays to shop at Cartridge World as we are local, we’re not a faceless, impersonal company at the end of a courier bag or in an off-street garage. We’re available in person to answer any questions or discuss any issues. Our technicians are trained and are the experts in the manufacture and refilling of cartridges. Our technicians are backed by an international team of experts for technical support. All our cartridges are fully guaranteed. Your local store is part of a global business that leads the way in printer cartridges. We are the experts!
I have not used my printer for some time and the printouts are streaky or a colour is missing, is there anything I can do?
You need to perform a head clean/cleaning cycle using the software for your printer because the print head in your printer or on your cartridge is blocked. There are a number of ways you can do this depending on the type of printer you are using - please consult your user manual for the correct method, or contact your local Cartridge World store for further assistance. If the print problems persist (more than one cleaning cycle may be needed for heavy blockages) please contact your local store to arrange bringing your printer/cartridge in for further inspection/cleaning.
Can I get my cartridge refilled elsewhere more cheaply?
The price of refilled cartridges varies. When choosing someone to refill your cartridge make sure they are fully trained and back their service with a full customer satisfaction guarantee. Check also that they are not just drilling a hole in your cartridge and filling it with toner. To ensure high quality printing, they need to have a full testing regime that ensures your cartridge will work.
Can I have my colour, fax or photocopier cartridge refilled?
Certainly. Cartridge World can refill most types of cartridges including colour, ink jet printer, laser printer, fax and copier.
Do I have to spend time couriering my cartridge to you and then sending it back again if I am not happy with it?
Not at all. Cartridge World is the only business with a national chain of retail stores specialising in refilling cartridges. It’s as easy as dropping your empty cartridges into your local Cartridge World, and some ink cartridges can even be refilled while you wait. Our Find A Store page will help you find a store near you.
How do I know you’ll do a good job?
Cartridge World is leading the world in the industry of refilling cartridges. Your local store owners had to pass our stringent two-week international training course before they were allowed to use the Cartridge World brand and systems. You can be sure they’re experts in what they do, and as part of the Cartridge World system their business is operated according to the highest professional standards. And of course, all our work is fully guaranteed.
How does refilling at Cartridge World differ from using a "fill your own" kit?
Many of our happiest customers are ones that used to use "fill your own" kits. They now choose to use Cartridge World so that they don't have to clean up the mess created by such kits. They also know that having a specialist technician refilling the cartridges ensures they’ll work, backed by our guarantee.
How often can I refill my cartridge?
It depends on the type of ink cartridge but on average up to six times.

Ink cartridges that are a combined print head and tank, such as HP, Lexmark and some Canons, may be refilled as long as the circuitry continues functioning and print head elements are not damaged.

Tank-based cartridges, such as HP and Canons, can be refilled up to five times. Filling the cartridge more times than this may cause the foam to clog with solids and fail to release the ink to the print head as required, thus creating print faults.

The maximum number of refills also varies for toner cartridges. Most Brother, HP and Canon toner cartridges can be remanufactured an infinite number of times as long as the case is intact. The cartridge is simply an empty shell within which all the working parts can be replaced.

Other brands, such as Lexmark toner cartridges, have a finite number of times they can be recycled. Some brands, such as Kyocera cannot be refilled/recycled.

Your local Cartridge World store will advise you when it’s time to replace your ink cartridge with a new one.

Is the ink or toner used by Cartridge World the original manufacturer's ink or toner?
No. We use inks and toners that have been specifically formulated in Germany, Japan and the USA to mimic original manufacturer's inks and toners. We have different inks and toners that meet the requirements of the various types of cartridges and the demands of individual printers.
Is the quality of print from a refilled cartridge as good as using a brand-new cartridge?
Yes! At Cartridge World we guarantee that you will be happy with the quality of the printing from our refilled cartridges. To ensure the highest quality for every type of cartridge, we import different inks and toners from around the world. These inks and toners are specially formulated to suit specific printers and meet very stringent quality standards.

Whether printing in black or full colour, the print result from our refilled and compatible products is crisp and bright. It is practically impossible to see the difference when comparing the final print between an Original Equipment Manufacturer cartridge and a refilled cartridge.

Is there any way that refilling my cartridge can harm my printer?
There is no way that refilling your cartridge at Cartridge World can cause any harm to your printer. Refilling is simply filling the empty ink or toner cavity. For toner cartridges we also replace any worn parts, but we don’t alter any of the casing or parts of the cartridge that your printer requires to operate. We are so confident there is no risk whatsoever to your printer by using refilled cartridges that we offer a 100% customer guarantee